Terms & Conditions

Business waste terms and conditions

Definitions

The Supplier -                      Oxford Direct Services Trading Limited

The Customer -                    The company /organisation named in this document

The Service -                        The commercial waste and recycling collection service to be provided by the Supplier to the Customer

The Premises -                     The Customer’s premises as identified in this document from which the Supplier will collect the Customer’s commercial waste.

The Container -                    The waste container(s) owned by the Supplier and provided to the Customer for use by the Customer to collect and contain its commercial waste

Collection Days -                  The days scheduled for collection of the Customer’s commercial waste from the Premises

Fee -                                    The fee charged by the Supplier to the Customer for the provision of the Service.  The Fee shall be as specified in this document

Total Charges

per Week -                           The charge per week payable for the provision of the Service used in regard to calculating the Fee

1.            General Conditions

1.1.          Oxford Direct Services Trading Ltd (‘the Supplier’) agrees to undertake the collection, or to arrange for the collection, of the Customer’s commercial waste, subject to the Customer’s payment of the Fee and compliance with these Terms and Conditions.

1.2.          The Terms and Conditions herein set out are the terms of the agreement made between the Supplier and the Customer (‘the Agreement’) in regard to the Supplier’s collection of the Customer’s commercial waste.  No variation will be valid unless agreed by the parties in writing. 

1.3.          This Agreement is for the Removal of Commercial Waste in accordance with Section 45 of the Environmental Protection Act 1990 (“the EPA”)

1.4.          By entering into this Agreement, both parties agree to be bound by and comply with the EPA and any related legislation, including but not limited to the Waste (England and Wales) Regulations 2011, the Hazardous Waste Regulations (England and Wales) 2005, the Waste Electrical and Electronic Equipment Regulations 2013, and the Control of Pollution Act 1974, or successor legislation.

1.5.         The Customer shall be responsible for the safety of all employees, agents and representatives of the Supplier who enter the Premises for the purpose of performance of the Service. Any act by the Customer which puts the safety of any employee, representative or agent of the Supplier at risk, may, without prejudice to any other rights the Supplier may then hold, result in the immediate suspension or cancellation of this Agreement.

1.6.         The Customer (as transferor) and the Supplier (as transferee) will be required to sign an annual waste transfer note. This will be provided electronically.  You will be required to return a signed copy and retain a copy as evidence of your responsibility to dispose of your waste in accordance with the WTN Duty of Care – Controlled Waste Transfer Note. This is a legal requirement and also serves as part of the contract/agreement between both parties.

Further details can be found here https://www.gov.uk/managing-your-waste-an-overview

2.            Contract Term and Notice of Termination

2.1.          This Agreement shall commence on the Commencement Date as specified in this document and, subject to the provisions of the Agreement, shall remain in full force and effect for a minimum period of 24 months.  The agreement shall continue unless and until one of the parties gives to the other not less than three calendar months’ notice notification of termination to cease on the second anniversary of the contract commencement date. The notification of termination must be in writing and come from the owner or a director of the company. 

2.2.         Notice of termination must be delivered to Oxford Direct Services Trading Ltd, Marsh Road, Cowley, Oxford OX4 2HH or sent by email to commercialwaste@odsgroup.co.uk. 

2.3.         In addition, the Customer agrees that in the event of a breach by the Customer of any of the terms and conditions of this Agreement, the Supplier may serve on the Customer 7 days’ provisional notice of termination in writing (‘the Provisional Notice Period’). Such provisional notice shall be delivered to the Customer’s collection address or invoice address (if different), or sent by email to the Customer’s business email address.

2.4.         The Supplier will continue to provide the Service where practicable until the end of the Provisional Notice Period. If at the end of the said period the breach has not been rectified to the reasonable satisfaction of the Supplier, then this Agreement may be terminated by the Supplier with immediate effect and all obligations of the Supplier to provide the Service shall cease with immediate effect.  

2.5.         A refund of any monies paid in advance for the Service relating to any period after the date of termination will be made at the Supplier’s reasonable discretion, taking into account any outstanding debts due to ODS.

3.            Collection Arrangements

3.1.          The Supplier shall collect the Customer’s waste from the Premises on the specified Collection Day(s), provided that the Customer has presented such waste for collection only within the Container(s) provided by the Supplier for this purpose.

3.2.         The Customer shall ensure that the Container is left for collection at the Premises on the specified Collection Day(s) at the location agreed between the Supplier and the Customer. Failure to comply may lead to the service being incomplete, but charges still being levied. The Container must;

·      Be easily accessible for collection,

·      Be left at a reasonable and safe distance from road access,

·      Be left in a position which does not have a detrimental effect on the local environment.

·      Be presented in accordance with the agreed site location safety assessed prior to contract.

·      Not contain contents that exceed the agreed contractual weight, nor exceeding 150kg (for Health & Safety compliance)   

3.3.         All waste presented for collection must be of the type and nature agreed between the Supplier and the Customer and must comply with all applicable legislation as set out in Clause 1.4 above.

3.4.         Any sacks presented for collection must be securely sealed and must not contain sharp objects that could cause injury when the sack is carried.

3.5.         The Customer shall use the Container solely for the deposit of the Customer’s own waste or recycling arising from the use and occupation of the Premises (and for no waste arising from any other premises or location).

3.6.        The Customer shall ensure that all its waste is properly placed in the appropriate Container(s) and that the lid of each Container can be closed whilst it is awaiting collection.

3.7.         Any additional waste placed beside the Container may be collected by the Supplier (at the Supplier’s discretion) and, where the Supplier collects such additional waste, the Supplier may levy an additional charge on the Customer (“Supplementary Fee”). If the Customer does not wish any such additional waste to be collected it must notify the Supplier in advance. Additional waste for collection must be suitably bagged or boxed to allow safe handling. Waste placed in front of or on top of the Container will not be collected and will also prevent the Supplier from collecting the Container. In such event the Customer will still be charged for the collection of the Container.

3.8.        Containers specifically provided for the collection of glass, recycling and food must only be used for their specified purpose. As with other waste, the lid of each Container must remain closed at all times whilst it is awaiting collection. Contamination of the recycling and food waste containers may result in additional charges being imposed by the Supplier and/or the suspension and/or termination of the Contract. For the avoidance of doubt, if additional recycling or food waste is placed in bags these must be transparent to allow the contents to be viewed without opening the bag.

3.9.        It is the Customer’s responsibility to remove all Containers from the highway as soon as possible after their contents have been collected by the Supplier. Failure to do so may leave the Customer liable to prosecution under the Highways Act 1980.

3.10.       The Customer acknowledges and agrees that nothing in this Agreement gives the Customer a right or authority to deposit any waste or store any Container anywhere on the public highway on any day in advance of a specified Collection Day.

3.11.        The Supplier shall be under no obligation to collect any waste from the Premises if, in its reasonable opinion, such waste is not presented for collection fully in accordance with the terms of this Agreement (in particular this clause 3). Following collection, the Supplier will seek to return the Container to its usual collection point, or to an alternative location agreed with the Customer.

3.12.       The Supplier reserves the right to contact the Environment Agency and any other relevant party if it deems it necessary to do so with specific regard to the Customer’s waste processing or related arrangements.

3.13.       Charges for collections are based upon the Containers weighing no more than the maximum weight set out in their contract. Where this is not stated in the contract the maximum allowable weight of each bin is as shown below.

3.14.       The Supplier reserves the right to vary the timings and frequency of, or to suspend, the waste collections during Bank Holidays, other holiday periods, and periods of emergency (including pandemics) or to meet unexpected operational requirements. Where possible, any variation to the collection will be notified to the Customer in advance.

3.15.       If through operational difficulties, the Supplier is not able to collect on the scheduled Collections Day(s), the Supplier reserves the right, without incurring any liability to the Customer, to reschedule the collection to the earliest possible later date.        

3.16.       In the event that the Supplier fails to provide a waste collection Service on any day/time scheduled for such collection, the Customer should notify the Supplier within 48 hours of the said failure. Where possible the Supplier will seek to make an alternative or subsequent collection of the uncollected waste, and this will be at no additional charge to the Customer.

3.17.       The Supplier retains full mandate on the day, date and time of collection, but is obliged to meet the customer’s requested collection frequency per week.

4.            Containers

4.1.          The Customer will be responsible for insuring the Container(s) delivered from the Supplier, positioned either on/off the highway or on trade/residential properties, and will be responsible for the replacement cost in the event of loss/damage to the Container(s) whilst in the Customer’s care. Replacement of a Container will be agreed between the Supplier and Customer.

4.2.         The Supplier does not accept any liability to any person for any accident, injury or loss caused by or arising out of the Customer’s use or the condition of any Container(s). The Customer will indemnify the Supplier against any such claims, save where any accident, injury or loss was caused by an employee, officer or agent of the Supplier.

4.3.         Recycling and waste must be stored correctly during the week prior to collection day. Loose refuse in storage areas which are open to the elements can cause litter problems elsewhere and become a public nuisance, thus breaching the WTN Duty of Care Waste Transfer Note Regulations.   

4.4.         The Supplier will only collect waste in Containers it has provided to the Customer as per this Agreement unless pre agreed between the parties.

4.5.         The Supplier will not collect hazardous waste, animal by-products or liquid waste (including oil, paints, swill, etc) on its collection vehicles. Advice on storage, presentation or disposal of other items for disposal is available from the Supplier.

4.6.        It is the responsibility of the Customer to;

4.6.1.          Maintain the Containers in a clean condition and usable condition,

4.6.2.         Pay the cost of replacement if Containers are lost, stolen or damaged beyond reasonable repair by the Customer,

4.6.3.         Pay the cost of any repairs if in the Supplier’s opinion the Container is repairable and the damage has been caused by misuse,

4.6.4.         The charge for a lost or damaged Container that is beyond repair is:

4.6.5.         Two wheeled container - £53.00 plus VAT

4.6.6.        Four wheeled container - £358.00 plus VAT

4.6.7.         Notify the Supplier before vacating premises and ensure access to the Containers for removal purposes.

4.6.8.        All Container(s) remain the property of the Supplier at all times, and the Customer shall not at any time sell, lend, let or in any way dispose of or part with the possession of the Container(s), or allow any third party to make any use of the Container(s)

5.           Termination

5.1.         The Supplier may terminate this Agreement immediately without notice if;

5.1.1.             The Customer fails to comply with a material term or condition of this Agreement (including any default in making full payment of the full Fee on the due date/s), or if the Customer, being a company or partnership ceases to trade or goes into administration, or if the Customer, being an individual is declared bankrupt.

5.1.2.            The Customer’s credit position provides serious concern as to their ability to be able to pay for the service.

5.2.         The Customer may terminate this Agreement at any time in accordance with Clause 2 of this agreement by giving the Supplier no less than 3 calendar months to terminate this contract on the next anniversary of the contract commencement date.

5.3.         The Supplier may terminate the Contract at any time by giving the Customer no less than 3 calendar months written notice of termination.

5.4.         If this Agreement is terminated the Customer will remain liable to pay all outstanding invoices.

5.5.        Upon termination of the Agreement the Supplier’s employees, agents or representatives shall be entitled to attend the Premises, to collect and recover the Container(s).

6.           Fee Payment

6.1.         The Supplier will invoice the Customer for payment of the Fee through a monthly in arrears invoice. 

6.2.        The Monthly Invoice shall identify the Service received during the relevant month together with all charges payable.

6.2.1.            The Supplier will invoice the Customer quarterly in advance or monthly in arrears.  In either event, the Customer shall pay the invoice in full within 30 days. . If the invoice is not paid in full within 30 days of the invoice date, then the Customer may risk being placed on a credit stop list whereby no further waste collection from the Containers will be made until all outstanding monies are paid.

6.2.2.           If the invoice remains unpaid for an unacceptable period (as reasonably determined by the Supplier) or there is recourse to legal action, then the Containers will be emptied and repossessed by the Supplier at an additional fee which is payable by the Customer.

6.2.3.           The Supplier reserves the right to require Customers with accounts with an annual spend of less than £5,000 a year to transfer to direct debit payments at a future date.

6.3.        All Customers who opt to pay by Direct Debit will have the amount due on the invoice 14 days from the date of the invoice, unless alternative payment arrangements have been agreed between the Customer and the Supplier.

6.4.        Where the Customer has requested additional collections or services for which an additional payment is due, or any Supplementary Fees or Overweight Container Fees are due, the Supplier will invoice the Customer monthly in arrears. All payments must be made within 30 days of the invoice date.

6.5.        Any invoices which are not paid by the due date shall thereafter attract interest on a daily basis based on the rate above the base lending rate as set out by for the time being of Barclays Bank plc. Without prejudice to any other rights the Supplier may hold in respect thereof, if the Customer does not pay an invoice by its due date, the Supplier shall be entitled to withhold with immediate effect all further performance of the Service until all arrears have been discharged by the Customer.

6.6.        In the event that a Direct Debit is not processed by the Customer’s bank, the Customer will be liable for a charge of £25. Further, where the Customer would otherwise receive a preferential rate from the Supplier for the provision of the Service as a result of paying by Direct Debit, initial agreed charges will revert to the Supplier’s standard charging structure.

6.7.        The Supplier may vary it’s the charge for this service by giving no less than 2 weeks’ notice to the Customer.

6.8.        The Supplier reserves the right to impose an additional charge for delivery of the Container(s) on the Commencement Date (and/or at any other time during the Agreement when a Container is delivered) and a collection charge for collecting the Container(s) at the termination of the Agreement however it is terminated.

7.            Assignment

7.1.          The Customer’s rights and obligations under this Agreement are personal to the Customer and may not be assigned or otherwise transferred to a third party.

7.2.         In the event that the Customer seeks to make any such assignment or transfer the Supplier:

7.2.1.            Reserves the right either to terminate this Agreement with immediate effect (in which event the Customer will remain liable for payment of all fees due up to the date of termination), or

7.2.2.           May continue to provide Service on the basis that it may enforce any collection of unpaid Fees against either the original Customer and/or its replacement (at the Suppliers discretion)

7.3.         In the event that the Customer;

7.3.1.            Changes its status at any time during the currency of this Agreement (e.g. the Customer changes from sole trader to limited company or partnership); or

7.3.2.           Assigns its interests to a Customer in the same group; or

7.3.3.           Transfers its rights to a different Customer which shares one or more directors with the original Customer, it shall so notify the Supplier in writing within 14 days of such a change.

7.3.4.           The Supplier may either agree to continue to service the contract incorporating the changes in 7.3.1, 7.3.2, 7.3.3 or immediately terminate this Agreement.

7.4.         In the absence of such notification the Supplier will regard the new entity as the Customer and may enforce any collection of unpaid fees against either the original Customer or its replacement.

8.           Liability

8.1.         The Supplier shall not be liable to the Customer for any loss, damage, claim or expense the Customer may suffer or incur by reason of the Supplier’s performance, or any failure or delay by the Supplier to perform its obligations under the Contract, save that the Supplier will be liable for any death or personal injury caused by reason of its own, or its employees’ negligence.

8.2.        The Supplier shall not be liable to the Customer or be deemed to be in breach of the Agreement by reason of any delay in Service performance or any failure to perform any of the Supplier’s obligations under the Agreement, if the delay or failure is caused by any matter beyond the Supplier’s control, including acts of God, wars, national emergencies, extreme weather conditions, pandemics, industrial action and civil unrest.

OXWaste Bin Cleaning Terms and Conditions

Service Provider
These terms apply to bin cleaning services provided by Oxford Direct Services Trading Ltd (ODS) through the OXWaste platform.

1. General Terms

1.1. By using our bin cleaning service, you agree to these Terms and Conditions.
1.2. All services will be carried out by Oxford Direct Services Trading Ltd (ODS), the operator behind the OXWaste platform.
1.3. ODS may contact you by phone, email, SMS or post in connection with your bookings.
1.4. ODS may record photographs or CCTV footage of operatives completing work outside your property for proof of service and quality assurance.
1.5. ODS may access your bin store or rear of property solely for the purpose of performing the service.
1.6. These Terms and Conditions may be updated from time to time. Any changes will be published at oxwaste.co.uk. Continued use of the service after updates means you accept the new terms.

2. The Bin Cleaning Service

2.1. The service is offered as either a one-off or a recurring clean (e.g. every 4 weeks).
2.2. The service will be provided on the scheduled day, normally following your refuse collection. In case of delay due to weather, holidays or operational issues, ODS will aim to reschedule within 5 working days.
2.3. The service is ongoing until cancelled by the customer. Notice must be given in accordance with Clause 6.
2.4. ODS operates a kerbside service. Bins should be left empty and accessible from 7am until 6pm on your scheduled cleaning day. If you have an assisted collection, please notify us so we can collect and return your bin to its storage point.
2.5. Bins contaminated with wet paint, excessive oils, faeces or hazardous substances cannot be cleaned. You may still be charged if we attend but cannot clean the bin for these reasons.
2.6. If any rubbish remains in the bin after your council collection, ODS may bag and return it to you if cleaning proceeds. It is at the operative’s discretion whether cleaning can take place in such cases.
2.7. Each booking applies only to the bin(s) selected. Customers may not rotate bins unless agreed with ODS.
2.8. Missed services due to the customer not leaving bins out, moving them too early, obstructed access, or contaminated contents will still be chargeable.
2.9. If your refuse collection date changes, please notify us to avoid missed or failed cleans.

3. Payment Terms

3.1. Payment must be made in advance of the service via debit or credit card.
3.2. Customers may receive a discount when paying for 6 or 12 months in advance. Please see Clause 4 for refund information.
3.3. Prices shown on the site include VAT (where applicable).

4. Advance Payments & Refunds

If you choose to pay in advance at a discounted rate and later cancel before the end of your pre-paid term:

We will calculate how much your cleans so far would have cost at our standard monthly price (not the discounted rate).

We will subtract that amount from what you paid upfront.

If there’s any money left, we will refund it to you.

If the cost of the cleans you’ve already had equals or exceeds what you paid upfront, then no refund will be due.

This ensures you always pay a fair rate for the cleans you've already received.

5. Missed or Delayed Cleans

5.1. ODS will make reasonable efforts to clean your bin on the scheduled date.
5.2. If your refuse collection is missed, please contact your council. Once the bin is emptied, notify us and we’ll attempt to reschedule your clean. Charges may still apply if the bin is not emptied in time.
5.3. In cases of severe weather or emergency, cleans may be delayed but still charged. We will do our best to reschedule promptly.

6. Cancellations & Refunds

6.1. Customers can cancel at any time by contacting: CommercialWaste@odsgroup.co.uk.
6.2. If cancelling partway through a pre-paid period, refunds will be calculated as outlined in Clause 4.
6.3. ODS may cancel a customer’s service with immediate effect if:

Terms and conditions are breached

The service is abused or obstructed

Staff are treated with disrespect or abuse

6.4. If you relocate within our service area and notify us with at least 5 working days’ notice, we’ll transfer your service. If outside the area, Clause 4 will apply for refunds.

7. Liability

7.1. While we take care during cleaning, we do not accept liability for damage to existing bin markings such as stickers or paint.
7.2. ODS staff are to be treated respectfully at all times. Abuse (verbal or physical) may result in immediate termination of service.
7.3. Any complaints must be made within 24 hours of the clean. If found justified, a re-clean will be offered free of charge.

8. Contact Us

For questions, cancellations or schedule changes, contact:
📧 Email: CommercialWaste@odsgroup.co.uk
📞 Phone: 01865 252 039

Thank you for choosing OXWaste, powered by Oxford Direct Services (ODS).
Sorted by locals, backed by purpose.

OXWaste Van Clearance Terms and Conditions

These Terms and Conditions apply to van clearance services provided by Oxford Direct Services Trading Ltd (ODS) through the OXWaste platform.

By booking this service, the customer (referred to as "you") agrees to be bound by the following terms.

1. Service Provider

1.1. The service is provided by Oxford Direct Services Trading Ltd (ODS), trading as OXWaste.

1.2. These Terms and Conditions apply to both business and residential customers.

2. Booking and Payment

2.1. All bookings must be made in advance through the OXWaste website or by contacting ODS directly.

2.2. Payment must be made in full at the time of booking via debit or credit card.

2.3. The current prices and available services are listed on oxwaste.co.uk and may be updated at any time.

2.4. No service will be provided without full advance payment.

3. Items for Collection

3.1. The service covers the removal of bulky waste items such as furniture, white goods, large electrical items, and bagged waste.

3.2. You must accurately list all items at the time of booking. If unlisted or extra items are presented, ODS may:

Decline to collect the extra items

Charge an additional fee (subject to vehicle space and crew approval)

3.3. ODS cannot collect the following items:

Asbestos

Paint or paint cans (unless fully empty)

Liquid chemicals or solvents

Car batteries

Raw meat (unless sealed)

Clinical or biological waste

Fire extinguishers (unless empty)

Gas bottles

Oils or petrol

Fluorescent tubes or lamps

3.4. It is your responsibility to ensure these restricted items are not included.

4. Presentation and Access

4.1. All items must be ready for collection by 7:00am on the agreed collection day in an accessible location:

Outside the property at ground level

At the edge of your property or another location agreed in advance

4.2. Residential customers: ODS can only collect items from the ground floor of a property. Crews will not carry items up or down stairs due to safety and space constraints.

4.3. Business customers: If access is required beyond ground floor level, you must contact ODS in advance to discuss arrangements.

4.4. Items must be presented safely, without blocking pavements, roads or shared access routes.

4.5. If access is blocked or unsafe, or items are not available, the service may be refused and still chargeable.

5. Missed or Failed Collections

5.1. If ODS fails to collect the items through no fault of yours, please report this the same day or by the following working day.

5.2. ODS will aim to reschedule as soon as reasonably possible.

5.3. Refunds for missed collections are discretionary and not guaranteed where access or readiness was an issue.

6. Cancellations and Amendments

6.1. To cancel or amend your booking, you must notify ODS at least 1 full working day (Monday to Friday) before your scheduled collection.

6.2. Cancellations after this cut-off may not be eligible for a refund.

6.3. ODS may refuse or cancel a booking if the service is misused, items are unsafe, or staff are at risk.

7. Safety and Conduct

7.1. You must inform ODS of any access limitations (e.g. narrow driveways, no parking, internal stairs).

7.2. If collection is deemed unsafe or not possible due to unnotified access issues, the collection will still be chargeable.

7.3. Crews must be treated respectfully. Verbal or physical abuse may result in immediate cancellation of your service with no refund.

8. Liability

8.1. ODS accepts no liability for damage caused during collection unless directly resulting from negligence.

8.2. Photographs will be taken before and after collection for quality and evidence purposes.

8.3. Nothing in these terms limits our responsibility for death or injury caused by ODS negligence.

9. Service Disruption

9.1. Collections may be delayed due to public holidays, weather, or events outside ODS’s control.

9.2. ODS will inform you of revised collection dates in such cases.

10. General

10.1. ODS may amend these Terms and Conditions without prior notice. The latest version is available at oxwaste.co.uk.

10.2. By using this service, you are fulfilling your legal waste duty of care under the Environmental Protection Act 1990.

10.3. All waste will be handled and disposed of in accordance with relevant waste regulations.

11. Contact

📧 Email: CommercialWaste@odsgroup.co.uk
📞 Phone: 01865 252 039

Thank you for choosing OXWaste, powered by Oxford Direct Services
Sorted by locals, backed by purpose.